Administer and maintain Windows Server infrastructure and enterprise applications: Active Directory, Exchange, SharePoint, SCCM, Microsoft 365 and Skype for Business.
Administer SCVMM and Hyper-V virtualization platforms.
Administer ManageEngine solutions (ADManager Plus, ADSelfService, ADAudit Plus, Exchange Reporting, Desktop Central, OpManager).
Manage file server and SharePoint access permissions.
Monitor the availability and health of IT systems using OpManager, and maintain the monitoring platform.
Resolve service requests and incidents related to Windows infrastructure and applications.
Remediate vulnerabilities of all severities (zero-day, critical, high, medium, low) on Windows operating systems and hosted applications.
Apply OS patches and upgrades, update administrative tools, and configure or deploy new services using SCCM and ME Desktop Central.
Perform routine housekeeping on Windows servers; prepare weekly, monthly, and annual operational reports.
Follow up on audit and regulatory recommendations, support closure of server and application observations, and prepare documentation and work instructions.
Support project activities, including information security checklists and UAT sign-off.

Directory, identity and network security

Servers, virtualization and storage

Endpoints and software

Security, compliance and licensing

SIEM solution implementation (technical support to the security and infrastructure teams).
Remediation arising from cybersecurity assessments and third-party reviews.
Windows vulnerability mitigation arising from the modified OLA [definition to be confirmed with the client].
Microsoft Enterprise Agreement renewal (technical inputs such as inventory and licensing data) [extent of involvement to be confirmed].

The scope includes but is not limited to the items above. Additional Windows system administration tasks may be assigned by the Unit Head.